Privacy Policy
Privacy Policy
Last updated: 13 February 2026
This Privacy Policy explains how Brain Training Pty Ltd (operating as Basic Neurology) (“we”, “us”, “our”) collects, uses, discloses and protects your personal information when you use our website(s), learning platforms, and services (together, the “Services”).
1) What we collect
We may collect the following types of information:
Account and contact details: name, email address, phone number (if provided).
Billing and transaction details: purchase history, plan information, invoices/receipts (payment processing is handled by our payment providers; we do not store full card details).
Learning activity: course enrollments, progress, quiz activity, completion status.
Support communications: messages you send us and our replies.
Device/usage data: IP address, browser type, pages viewed, and analytics data (e.g., via Google Analytics).
2) How we use your information
We use personal information to:
provide access to courses, communities, downloads, and related services;
process purchases and manage subscriptions (if applicable);
deliver essential service emails (e.g., receipts, access instructions);
provide customer support and respond to inquiries;
improve our courses, platform experience, and marketing effectiveness;
send marketing emails only if you opt in (or where permitted by law, such as inferred consent for service-related updates), and you can unsubscribe at any time.
3) Email marketing and opt-in
If you opt in to our newsletter or marketing emails, we may send you updates, educational content, and offers. You can unsubscribe at any time using the link in any email or by contacting us.
4) Who we share information with
We share information only as needed to run the Services, including with:
Course and community platforms (e.g., Thinkific) to provide access and track learning activity;
MCQ/quiz platform (e.g., WordPress/LearnDash) to create accounts and grant access;
Email platform (e.g., Kit) to send onboarding and (if opted-in) marketing emails;
Analytics providers (e.g., Google Analytics) to understand site usage;
Payment processors (e.g., Stripe/PayPal/Thinkific payments) to process payments;
Service providers/contractors who help operate the Services (under confidentiality obligations);
Legal/regulatory authorities if required by law.
We do not sell your personal information.
5) International data transfers
Your information may be processed or stored in countries outside Australia depending on the service providers we use. We take reasonable steps to ensure appropriate safeguards are in place.
6) Data retention
We keep personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion subject to legal/operational requirements (e.g., financial recordkeeping).
7) Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8) Your rights
Depending on your location, you may have rights to access, correct, or request deletion of your personal information. To make a request, contact us using the details below.
9) Children
Our Services are intended for adults and are not directed to children under 16. If you believe a child has provided us personal information, contact us and we will take appropriate steps.
10) Medical/educational disclaimer
Our Services provide educational content for healthcare professionals and students. We do not provide personal medical advice, diagnosis, or treatment through the Services.
11) Contact us
If you have questions or requests about this policy, contact:
Email: [email protected]
Business name: Brain Training Pty Ltd (Basic Neurology)